This question is a way for the interviewer to assess your customer service skills. They want to know that you can provide excellent customer service and are willing to go above and beyond to help clients understand their policies. In your answer, demonstrate how you would explain a policy to a client in an easy-to-understand way.
Example: “If a client were to ask me about a policy I sold them, my response would be that I am happy to answer any questions they may have. My goal is to provide the best possible service and ensure that all of my clients are well-informed about their insurance policies. I strive to make sure that each client understands their coverage and has all of the information necessary to make an informed decision.
I believe in taking a consultative approach when it comes to selling insurance policies. This means that I take the time to listen to my clients’ needs and explain the different options available to them. I also emphasize the importance of understanding the details of the policy so that they can make an educated decision.”
