This question can help an interviewer determine how you interact with clients and whether you’re willing to take on additional responsibilities. Your answer should show that you are a team player who is willing to go above and beyond for your clients.
Example: “Absolutely. As an insurance broker, it is my responsibility to provide clients with accurate and up-to-date information about their policies. I strive to ensure that all of my clients have the knowledge they need to make informed decisions when it comes to their insurance coverage.
When a client asks me a question, I take the time to research the answer thoroughly so that I can provide them with the most comprehensive response possible. I also keep detailed records of each conversation so that I can refer back to them if any additional questions arise. My goal is always to ensure that my clients are well-informed and comfortable with their policy choices.”
