This question is a great way to test your problem-solving skills and ability to learn quickly. When answering this question, it can be helpful to mention that you would research the topic thoroughly before returning with an answer or recommendation.
Example: “If a client asked me about a type of insurance I didn’t know much about, my first step would be to research the topic thoroughly. I believe that being an expert in the field requires staying up-to-date on all types of insurance and their associated risks. I would use resources such as industry publications, online databases, and other experts in the field to gain a comprehensive understanding of the product.
Once I had done my research, I would then present the information to the client in an easy-to-understand format. I understand that not everyone is familiar with the technical aspects of insurance, so I would make sure to explain the details clearly and concisely. Finally, I would provide the client with any additional resources they may need to make an informed decision.”
