This question can help interviewers understand how you communicate with clients and customers. Use your answer to highlight your communication skills, ability to simplify complex information and interpersonal skills.
Example: “Yes, I have encountered many situations in which I had to explain complex insurance policies to a layperson. My experience as an Insurance Broker has taught me how to break down the complexities of insurance and present them in a way that is easy for anyone to understand.
I always start by asking questions to gauge the level of understanding my client already has about the policy they are interested in. This helps me tailor my explanation to their specific needs and ensures that no important details are left out. I also make sure to use simple language when explaining the policy so that it can be easily understood. Finally, I provide examples to help illustrate key points and ensure that my clients fully comprehend what they are signing up for.”
